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Frequent Asked Questions
General
A: When you arrive to pick up your order at Shantilly Sweets, our friendly team will personally show you the items to ensure you are completely satisfied before we carefully box your order and hand it to you. Please note that due to the perishable nature of our products, we are unable to offer refunds or exchanges once your order has left our store. This policy helps us maintain the highest quality and freshness for all our customers.
Frequently asked questions
General
A: When you arrive to pick up your order at Shantilly Sweets, our friendly team will personally show you the items to ensure you are completely satisfied before we carefully box your order and hand it to you. Please note that due to the perishable nature of our products, we are unable to offer refunds or exchanges once your order has left our store. This policy helps us maintain the highest quality and freshness for all our customers.
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